How you will do it:

This role will see you working closely with the Head of Customer Data Transformation and Head of Service Comms, the Enterprise Architect for Customer and Technology teams to deliver step change in our communications – with a focus on real-time, automation, highly personalised and relevant, and high quality customer communications

Oversee all stages of new capability creation including design and development, test, launch, evaluate, adoption as BAU, and monitor and evaluate at each stage of the process.  This may include supporting on RFPs, overseeing a migration to a new capability,  or owning the delivery of Proof of Concepts.

Collaborate with Comms Product Managers across Service and Marketing, identifying opportunities for improvements and refining approach with their input.

Continuously incorporate new feature requests into the product roadmap, and prioritise based on changing requirements and benefit realisation

Ensure all solutions are compliant, monitored, refreshed, adapted and documented to a very high standard.

Coordinate strategy delivery across Service and Marketing comms to ensure efficient usage of resources and consistency in framework.

Support potential Product delivery teams with t-shirt sizing and scoping impact on overall Data and Communication teams, aiming to deliver consistent improvements at pace.

Requirements of the Role

What you will need to do the role:

You will have industry and best practice knowledge of a full breadth of communications capabilities, including technical and digital expertise along with a strong knowledge of Customer Engagement Platforms ideally through experience operating on  Braze.

Confident to deliver in an agile /scrum methodology with exceptional presentation and influencing skills, with the ability to clearly articulate often complex problems into easier to understand solutions.

Extensive technical knowledge and expertise of a wide range of platforms and architecture is essential i.e - CDPs, CEPs, DMPs

Knowledge of GDPR, PECR and data regulation across EU

Ability to adapt to changing priorities and to thrive in a fast-paced work environment

What you’ll get in return:

·           Competitive base salary

·           Up to 20% bonus

·           25 days holiday plus bank holidays, with opportunity to buy 5 additional days leave after 12 months in role

·           BAYE, SAYE & Performance share schemes

·           7% pension

·           Life Assurance (x4)

·           Discounted staff travel scheme with access for friends and family

·           Annual credit for discount on easyJet holidays

·           ‘Work Away’ scheme, allowing you to work abroad for 30 days a year

·           Electric vehicle lease salary sacrifice scheme

·           Access to online learning tools and development programmes

Location & Hours of Work

We typically spend 60% of our time together as a team. With this role there will also be some travel to our European bases.